Background and Challenges
The Urology department of one of the nation’s leading Hospitals that was in the process of moving to a new clinic space had begun to lose money and was experiencing significant patient leakage due to the long lead times for new patients.
Physicians were spending over 30% of their time on NVA activities while an inefficient schedule and clinic processes weakened the patient experience. Very few support processes had been standardized and the department lacked cohesion.
The client asked for Tefen’s help to perform an in depth diagnostic and use the findings to design a new organizational structure, determine staffing needs, increase revenues, increase the accessibility of care, optimize work flows, create high value management routines, and introduce standard work.
What has been done?
Outcomes
Expected Results